Contact
Reach us about a stay you've booked, a stay you're planning, or working with us.
Kraków
Office, main reception
English, Polish
We reply within 24 hours
Daily, 9:00–18:00
After 18:00, we are available on the 24/7 emergency line.
WhatsAppReception hours
Daily, 9:00–18:00
After 18:00, we are available on the 24/7 emergency line.
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WhatsAppAnsweredbefore you ask
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What are the check-in and check-out times?
Check-in is from 3:00 PM and check-out is by 11:00 AM. If you need an earlier arrival or a later departure, just let us know ahead of time and we'll do our best to accommodate you.
How do I get into my apartment?
Most of our apartments use self-check-in with a smart lock or keybox — you'll receive the access code and detailed instructions by email before your arrival. Our reception team is also on hand if you'd prefer an in-person key handover.
Is there parking?
Parking availability depends on the property — some apartments include a private spot, while others are close to public or paid parking nearby. Tell us your property and we'll confirm the best option for your stay.
Can I cancel or change my booking?
Yes — you can cancel or modify your reservation based on the cancellation policy shown at booking. Reach out to us with your confirmation details and we'll help you adjust your dates or process a cancellation.
Can I bring my dog?
Some of our apartments are pet-friendly. Let us know you're travelling with a dog when you reach out, and we'll point you to a suitable property and share any pet policy details.